FREQUENTLY ASKED QUESTIONS

Each 220 g candle is designed for a burn time of approximately 60 hours.

Every candle is hand-poured in small batches in Portugal. The fragrance comes from France, the wax and coreless cotton wick from Germany and the glass from Italy. The full journey of each candle is shown under Behind the scent on every product page.

Our fragrance formulation is 100% vegan and cruelty-free, and our wax is vegan friendly. Labels and packaging are made from 100% recycled paper.

Trim the wick to 3–5 mm before each burn and place the candle on a heat-resistant surface, away from drafts. Burn for no more than 4 hours at a time, recentre the wick after each burn while the wax is still liquid, and let the candle cool fully before moving it. Never leave a burning candle unattended and keep it out of reach of children and pets.

Shipping is free worldwide on all orders above €75. Orders are dispatched within 1–2 business days, and you receive an email with a tracking number to follow your delivery.

Yes, within 30 days of delivery. Items must be unused, in their original condition and packaging. Email welcome@oteha.com to request a return; return shipping costs are paid by the customer.

The collection has four scents: Almost Home (creamy, warm and comforting), High On You (smoky, sweet and magnetic), I'll See You In My Dreams (floral, spiced and romantic) and Painkiller (leathery, smoky and resinous).